Email as a sole support medium. We have a great experience in using email for solving client problems with their websites. A few replies back and forth would suffice in closing issues. Superb. However, forwarding emails to our developers is not an easy job for any project manager, seriously. We tend to exchange countless replies with clients and the next thing we know, our inbox is just a long list of unread emails mixed with personal, lead emails, billing, subscriptions and all other unrelated mails, scattered. “Imagine the long thread of one single issue. Now you’re not just talking