Nowadays, online reputation can make or break your business. One bad review from a customer can affect the way your potential customer or client sees your law firm, and thus, move on to your competitors.
With that, you must know where you stand in terms of online reputation. More often than not, bankruptcy law firms are not aware of their online reputation. They donâ€™t know what their rating is online, how their customers perceive them through reviews, where reviews about them are coming up, and the likes.
Did you know that 93% of people say online reviews affect their buying decision and that 78% of customers trust online reviews as much as personal recommendations? If you donâ€™t know how your online reputation is faring, how will you know what you need to do? Similar to medicine, you canâ€™t give a prescription without a proper diagnosis.
In conclusion, youâ€™ll need to assess your law firm in terms of client or customer perception through reviews. Having a review report can help you with that.
A Convenient Review System That Makes the Online Reputation Management Convenient and Efficient
Binary Ideas has come up with a way that makes soliciting online reviews from your clients or customers a lot easier. Once youâ€™ve finished doing business with a customer or client, you can send them a review request via email, so they can rate your service and give you your feedback.
Reviewing your business is easy with just a click of a button when you utilize our review system for your business. Learn more about our review system by reading our previous article.Â
Monitor Your Reviews with Our Review Report
The benefit of using our review system is that you can also monitor your reviews with the use of analytics. By monitoring your reviews online, you can track your businessâ€™s progress with local users and see how itâ€™s faring in terms of online perception.
Hereâ€™s an example of a review report thatâ€™s been analyzed by our review system:
The first thing you will see in your review report will be the overall score. In this example, the score is 38.8 over 100 percent. On the other side, you will see the reputation overview, which is 3.4 stars out of 5. Above the reputation overview is everything you can improve on, so you can improve your overall reputation score.
When you scroll down, the review report will show how many reviews you had on every platform. As you can see, the business on the review report only has reviews on their Google My Business page and with only 5 reviews.
In the last section of the review report, you can see the websites wherein the business has created an account for customers and clients to rate their services. For this specific business, theyâ€™ve only been active in soliciting reviews on Google My Business, and since theyâ€™ve had a mix of both positive and negative reviews, their score is simply 3.4 stars, which probably isnâ€™t enough to convince their target audience online to entrust them with whatever service they have to offer.
Although they have very few reviews, this can still give them insight as to what aspects of their online reputation they need to work on, so they can boost their visibility and gain their customersâ€™ trust.
With the right review system to make the process of gaining feedback quicker and more convenient, businesses can gather more ratings and feedback from clients or customers. Have our team at Binary Ideas give you the tools and resources you need.
Do You Want a Review Report of Your Business?
Schedule a meeting with our representative today to get started on your FREE review report. They will give you an introduction to our online reputation management system and how we run a review report on your website.
Youâ€™ll have all you need to get more reviews for your business, so you can get more conversions and ultimately, more revenue.
Get a FREE Review Report Today!